Our Commitment to Customer Service
A core value of AdaptiVision is to provide our clients with excellent customer service. Products are personally demonstrated, delivered and installed to your complete satisfaction.
We come to your home, work or school environment to insure the best possible product to optimize your independence. We understand that you are making a significant investment and we will work with you to find the best product to accomplish your goals. We will also spend sufficient time to train you to make sure that you are getting the maximum benefit from the equipment.
In addition:
- We offer a 30 day money back guarantee ( less shipping charges) if the product does not meet your needs.
- We offer a 60 trade-up option to insure that you receive the product you want. Within 60 days you may trade up to any of our other products and receive a 100% credit applied from your original purchase.
- If you require service on the Optelec ClearView + products, we will come directly to you to do the repair on site. If you have another type of product we can arrange to have it repaired at a repair facility.
- Trade in credit for older equipment. We will provide you with a trade in credit if you trade in your older equipment for newer technology.
- Toll free hot line for any assistance that you require.
It is wonderful to hear from our customers how video magnifiers have made such a huge difference in their everyday lives. We endeavor to work hard to make sure that you are very pleased!
"There are no traffic jams along the extra mile." -- ROGER STAUBACH